Motorsolve Privacy Policy

This website/s is offered to you, the user, subject to and conditioned on your acceptance of the terms, conditions and notices contained herein.

Motorsolve takes your privacy seriously. Motorsolve understands that privacy concerns are extremely important to our customers. We would like to assure you that we are committed to protecting your personal privacy and for that reason Motorsolve has created this privacy policy. Please read the following to learn more about our privacy policy.

If you believe you have received unsolicited commercial email please forward the email you received in its entirety to:

What This Privacy Policy Covers

This Policy covers how Motorsolve treats personal information that Motorsolve collects and receives, including information related to your use of Motorsolve products and services. personal information is information you provide about yourself that is personally identifiable like your name, address, email address, or phone number and that is not otherwise publicly available. This policy does not apply to the practices or the content of websites of companies that Motorsolve links to or does not own or control.

Information We Collect

We sell, service and install products with safety implications. Without your contact details we would have no means of notifying you of any product or service recall in the slim chance that this eventuality should arise. In addition, in order to ensure that consumers get the very best service; Motorsolve collects demographic information, web pages visited and other consumer-volunteered information from sources such as forms, survey information and/or site registrations. Motorsolve’s request forms may require users to give us information such as your name, address, phone number, e-mail address, certain financial and credit-related information.

The information you provide to Motorsolve also helps Motorsolve in the development or referral of products and services that we believe will meet the continuing needs of our customers. Collected information is used to improve the content of our website, customise the content and/ or layout of our website for individual users, and to contact users for marketing purposes as well as this information is used to route requests to our auto dealer network, fulfillment and marketing partners.

Motorsolve automatically receives and records information on our server logs from your browser, including your IP address, Motorsolve cookie information, and the page you request. Motorsolve uses information for the following general purposes: to customise content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.

Information We Share With Others

If Motorsolve use any third parties to assist it with the provision to you of any products and/ or services which you purchased and/or booked through this website then Motorsolve may need to forward certain of your personal information to such third parties for the purpose of providing such products and/ or services only.

Motorsolve may offer you the opportunity to purchase goods and or services from third party websites and in the event that you agree to be transferred to any such third party websites, you will become subject to the security and privacy policies that are posted on such websites once you are transferred to such websites.

Motorsolve may decide to share your personal information with trusted marketing partners within the Motorsolve affiliates, who work on behalf of or with Motorsolve under confidentiality agreements. These companies may use your personal information to help Motorsolve communicate with you about offers from Motorsolve or to inform you about their products and services. (See below if you prefer that we not share this information).

Occasionally, when Motorsolve is not able to directly fulfill your request, we may forward your request for information to another reputable partner. In those cases where Motorsolve decides to share your information with marketing partners, these companies do not have any independent right to share this information with any other parties. Motorsolve also responds to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims and when we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, violations of Motorsolve terms of use, or as otherwise required by law. We shall always process your personal information in accordance with the law.

Once it is received in the Motorsolve database, all information, including your name, e-mail address, home address, financial and credit information is, when necessary for the purposes of processing your order, passed on to our banking, dealer, fulfillment and marketing partners and affiliates for the execution of the order, service or request. Once one of these entities receives this information, it becomes the subject to their respective privacy policy, in addition to Motorsolve’s.

Our partners use this information to process your order or request and to provide valuable services. Any request to opt out of future partner communications must be made directly to the partner.

Children’s Guidelines

Although this site is intended for the use of adults, and is not of likely interest to children, the forms on this site are capable of collecting online contact information from children who furnish it without prior parental consent or parental notification. Upon discovery and/ or notification of any information supplied to Motorsolve by children, Motorsolve shall delete such information held by it.


Use of Cookies

Cookies are small text files that are placed on your computer by websites when you visit. They are widely used in order to make websites work, or work more efficiently, as well as provide information to the owners of the site.

The cookies we use are essential for parts of the site to operate, in particular our quotation system. You may delete and block all cookies from our sites, but parts of the site will not function correctly. If you choose to turn cookies on, remember to sign off when you finish using a shared computer.

All our cookies have a life that spans only the length of your session with our website, sometimes shorter, in particular if you are using one of our booking engines. If you close your browser and leave our site all cookies expire with the exception of the cookie named “YourCookieSettings” which has a life span of 365 days and necessary to store your cookie settings for this site

The cookies used on this website have been categorised using best practice. A list of all the cookies categories used on this website is set out in the list below. The cookies used on this website can be found at

Cookie Categories
  • Strictly Necessary

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

  • Functional

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

  • Performance

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. They are only used to improve how a website works.

  • Targeting

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Additional Cookie Categories
  • Third Party

When you visit a site you may notice some cookies that aren’t related to that site. If you go on to a web page that contains external content, for example from Google Maps, you may be sent cookies from these websites. The original site does not control the setting of these cookies, so it is suggested you check the third-party websites for more information about their cookies and how to manage them.

  • Flash Cookies

Adobe Flash Player used for videos uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as usual cookies, but they’re managed differently by your browser.

If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings (opens in a new window).

Please note that if you disable Flash cookies for a site you will be unable to access certain types of content on the site, such as videos.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit

Third Party Privacy Policies

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. If you disclose your information to dealers or other parties that you are placed in contact with through our site or other sites throughout the Internet, different privacy policies may apply to their use or disclosure of the information you disclose to them. Since Motorsolve does not control the privacy policies of third parties, you are subject to the privacy policies of that third party and we encourage you to read their privacy policies or ask questions before you disclose your personal information to others.

Your Acceptance of Policy Terms

By using this site and providing us with your information, you agree to the Motorsolve Privacy Policy. If you do not agree to this policy, please do not use our site. We reserve the right, at our discretion, to change, modify, add, or remove portions of this policy at any time. Please check this page frequently for changes. Your continued use of the Motorsolve site means you accept those changes. You can e-mail us with any further questions you may have.


Motorsolve reserves the right to update, change and/or amend the terms and conditions contained in this site without prior notice.